Returns

Returns & Refund Policy

This Returns & Refund Policy describes your rights regarding returns, refunds, and exchanges when purchasing from Lacoste. This policy complies with applicable European consumer protection laws, including the 14-day right of withdrawal under EU regulations.

1. Right of Withdrawal (14-Day Cooling-Off Period)

If you are located in the European Economic Area (EEA), you have the legal right to withdraw from your purchase within 14 days without providing any reason.

The withdrawal period expires 14 days after the day you receive your order.

To exercise your right of withdrawal, you must inform us of your decision by contacting us at:

Email: support@lacosteoficial.store

You may use a clear statement via email indicating your decision to withdraw from the purchase.

2. Return Eligibility

To be eligible for a return, the item must:

Be unused and in the same condition as received
Be in the original packaging
Include all tags, accessories, and documentation
Not show signs of wear, damage, or alteration

We reserve the right to refuse returns that do not meet these conditions.

3. Return Process

To initiate a return, please contact our support team at support@lacosteoficial.store with the following information:

Order number
Full name
Reason for return
Photos of the product (if damaged or defective)

We will provide return instructions once your request has been reviewed.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a tracked shipping method, as we cannot be responsible for items lost during return transit.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@lacosteoficial.store.

We may request photos of the issue to resolve the matter quickly.

In such cases, we will offer a replacement, refund, or alternative solution at no additional cost.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at support@lacosteoficial.store.

8. Non-Returnable Items

Certain types of items may not be eligible for return, including:

Personalized or custom-made products
Gift cards
Items marked as final sale
Used or damaged items not caused by a manufacturing defect

9. Late or Missing Refunds

If you have not yet received your refund:

Check your bank account again
Contact your credit card company
Contact your bank

If you have done all of this and still have not received your refund, please contact us at support@lacosteoficial.store.

10. Contact Information

If you have any questions about our Returns & Refund Policy, please contact us: